Terms of Service
Last updated: October 2026
These terms apply to VPNHill accounts, subscriptions, and network acceleration services. Please review the rules before use. For questions about fees or service scope, contact support through the user panel.
Services and Scope
VPNHill provides subscription-based network acceleration for cross-border access and access to international websites. The service covers 120+ countries and 210+ routes, with support for Windows / macOS / iOS / Android / Linux. Available routes and client access details are shown in the user panel.
The service provides network connectivity and does not include memberships, content licenses, or payment eligibility for third-party platforms. Access to specific content also depends on platform rules, account region, and content licensing. Route coverage does not guarantee continuous access to every regional content library.
Account and Subscription Rules
No email address is required; a username and password are all you need to create an account. Keep your login credentials and subscription links secure. Do not share them publicly, resell your subscription, or share your account with others. There is no limit on the number of your own devices connected at the same time; this does not permit you to distribute access to others.
Monthly subscriptions are ¥9.9/month with 60GB, ¥18/month with 250GB, and ¥28/month with 500GB. Data resets monthly on the activation date. If you upgrade mid-cycle, the price difference is prorated for the remaining days. Data packages are ¥158/300GB, ¥358/1000GB, and ¥658/3000GB. They remain available until used and never expire. Check the billing method and data allowance before choosing. See plan pricing for details.
Acceptable Use
You must comply with the laws and regulations applicable where you are located and to your use of the service, as well as the rules of the websites and platforms you access. You must not use the service to commit fraud, infringe intellectual property rights, distribute unlawful content, access systems without authorization, or engage in other unlawful conduct.
Do not attack networks, send spam, disrupt other users' connections, or harm service operations through automated abuse or other means. You are responsible for your actions and the content you publish. The service's connectivity does not constitute approval of the legality of any use.
Availability and Limitation of Liability
Connection performance may be affected by your local network, device configuration, carrier routing, destination websites, and platform policies. Maintenance, upstream network failures, and events beyond our control may result in route changes or temporary interruptions. VPNHill does not guarantee connectivity at all times or locations, or to all third-party services, and does not guarantee that a particular resolution will always be available.
If you encounter connection issues, submit your device platform, selected route, and error message through the user panel support ticket. Do not submit your password or full subscription link. Third-party content, account actions, and transaction disputes are handled under the applicable platform's rules. These terms do not exclude liability required by applicable law or affect your statutory consumer rights.
Payments and Refunds
We accept Alipay / WeChat / USDT. You may request a full refund within 30 days of your first payment, for any reason. No explanation is required. Submit a refund request through a support ticket in the user panel and provide the order information needed for verification.
VPNHill will verify the date of your first payment, your order, and payment records, then communicate updates about the refund through the support ticket. Keep your order records, and do not submit sensitive credentials such as payment passwords in a ticket. The payment provider determines when funds arrive; these terms do not promise a fixed processing time.
Account Termination and Changes to These Terms
If VPNHill discovers unlawful use, resale or sharing, network attacks, or other serious violations of these terms, it may restrict the relevant connections, suspend the account, or terminate the service based on the circumstances. If you dispute an action, submit an explanation and supporting information through a support ticket. Account actions do not automatically remove any applicable refund rights or statutory entitlements.
Changes to these terms will be published on this page, and the date at the top will be updated. Important changes concerning fees or key usage rights will also be announced in the user panel. Review updates before continuing to use the service. If you do not accept a change, you may stop using the service and contact support through a ticket. See the Privacy Policy for information about personal data processing.